Returns

Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so. The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement via e-mail. We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

· The goods were purchased in the last 30 days

· The goods are in the original packaging

The following goods cannot be returned:

· The supply of goods made to your specifications or clearly personalized.

· The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

· The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

· The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

Please contact us by e-mail if you have any questions about our Returns and Refunds Policy

退貨和退款政策

您有權在 30 天內取消訂單，無需提供任何理由。取消訂單的期限為自您收到貨物或您指定的第三方（非承運人）接收所交付產品之日起 30 天內。

為了行使您的取消權，您必須以明確聲明的方式通過電子郵件通知我們您的決定。 我們將在收到退貨之日起 30 天內安排使用與您訂購時相同的付款方式退款，您無需為此支付任何費用。

退貨條件：

為使貨物符合退貨條件，請確保

- 貨物是在最近 30 天內購買的

- 貨物保持原包裝

以下商品不能退貨：

- 按照您的要求制作或明顯個性化的商品。

- 根據商品性質不適合退貨的商品，例如迅速變質或過期的商品。

- 因健康保護或衛生原因而不適合退貨且在交貨後未密封的貨物。

- 交付後根據其性質與其他物品不可分割地混合在一起的貨物。

對於不符合上述退貨條件的任何商品，我們保留自行決定拒絕退貨的權利。

退貨

您需承擔將貨物退還的費用和風險，並對退貨運輸中損壞或丟失的貨物負責。因此，我們建議使用投保和可追蹤的郵寄服務。如果沒有實際收到貨物或收到退貨的證明，我們無法退款。

聯系

如果您對我們的退貨和退款政策有任何疑問，請以電子郵件方式聯系我們。